Delivery policy

At GROWTURN, we take pride in ensuring that your order is handled with care and delivered reliably. Our fulfilment process is designed to provide a smooth experience from checkout to your doorstep. We understand how important timely delivery is, especially when it comes to products that support your daily wellbeing.

Processing Time

Orders are normally processed within 1–3 working days. This includes verifying your payment, preparing your items for dispatch and handing them over to our delivery partners. Orders are not processed on weekends or public holidays.

Delivery Destination

We currently deliver to the United Kingdom. Please ensure that your delivery address is accurate at checkout to avoid delays or misdeliveries. Contact us as soon as possible if you need to correct your address.

Delivery Charges

• Orders up to and including £50: £8 standard delivery.
• Orders over £50: free standard delivery.

The applicable delivery charge is shown at checkout before you pay.

Estimated Delivery Time

Delivery to the United Kingdom typically takes 10–20 working days from the date of dispatch. The processing period is additional to this delivery estimate.

While we aim to meet these timeframes, customs processing, carrier delays or seasonal demand may affect delivery. If your order is delayed or has not arrived within the estimated period, please contact us so that we can investigate and explain the available options. These estimates do not remove your statutory rights concerning late or missing deliveries.

Dispatch Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information so that you can follow your parcel's progress.

UK Customs, Taxes and Import Charges

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

Support

We are here to help throughout your experience. If you have any questions about your parcel, tracking details or delivery status, please contact support@growturn.co.uk. Our customer support team will be happy to assist you.