Returns and refunds policy

At GROWTURN, we offer a 45-day return policy, which means you have 45 days after receiving your item to request a return under our additional change-of-mind policy. This is in addition to your statutory rights, which are explained below.

To be eligible for a return under our additional 45-day policy, your item must be unused and in its original packaging, with any hygiene seal intact. You will also need your receipt or another form of proof of purchase. These conditions do not limit your statutory rights.

To start a return, contact us at support@growturn.co.uk. Please contact us before sending your parcel so that we can provide the correct return instructions and address. You do not need our approval to exercise a statutory right to cancel.

For change-of-mind returns, you are responsible for the direct cost of return postage. Please retain proof of posting. Where an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs.

You can always contact us with any return questions at support@growturn.co.uk.

Damages and issues

Please inspect your order when it arrives and contact us as soon as reasonably possible if the item is faulty, damaged, not as described, or if you receive the wrong item, so that we can assess the issue and make it right.

Your statutory rights may include a refund, repair or replacement, depending on the circumstances. These rights are not limited to our additional 45-day return period.

Exceptions / non-returnable items

For health and hygiene reasons, the statutory right to cancel does not apply to goods supplied with a seal that has been broken after delivery, where those goods are unsuitable for return for health or hygiene reasons. This exception does not affect your rights if an item is faulty, damaged or not as described.

Sale items and gift cards are excluded from our additional 45-day change-of-mind policy. This exclusion does not affect any statutory cancellation or refund rights.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This does not affect any statutory right to a replacement for faulty goods.

United Kingdom statutory cancellation rights

For online orders delivered to the United Kingdom, you normally have 14 days after the day you receive your goods to tell us that you wish to cancel, without giving a reason. If goods from one order arrive in separate deliveries, this period normally starts after the last item is received. You must then send the goods back within 14 days after notifying us. The health and hygiene exception described above still applies where relevant.

To cancel, email support@growturn.co.uk or send another clear statement of your decision to cancel. You may use the cancellation form below, but you do not have to.

You may inspect the goods as you would in a shop. Where permitted by law, we may reduce your refund to reflect a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. These statutory rights are separate from our additional 45-day return policy.

Refunds

We will notify you once we have received and inspected your return. For eligible returns under our additional 45-day policy, we will issue your refund within 10 working days after approval.

For a statutory cancellation, we will issue your refund without undue delay and no later than 14 calendar days after we receive the returned goods or, if sooner, evidence that you have sent them back. If we have offered to collect the goods, we will issue the refund within 14 calendar days of being told of your cancellation.

When you cancel your entire order under your statutory cancellation right, the refund includes the cost of standard delivery. Any additional amount paid for a premium delivery service is excluded.

Where you are entitled to reject faulty goods, we will issue your refund without undue delay and within 14 calendar days of agreeing that you are entitled to it. Statutory refund deadlines take priority over our normal processing times.

Refunds will be made to your original payment method unless you agree otherwise, and we do not charge a refund fee. Your bank or payment provider may take additional time to display the credit in your account. If your refund has not arrived within the applicable timeframe, please contact support@growturn.co.uk.

Optional cancellation form

Complete and return this form only if you wish to withdraw from the contract. You may also cancel by another clear statement.

To: GROWTURN LTDA, trading as GROWTURN
14316 Reese Blvd W, Huntersville, NC 28078, United States
Email: support@growturn.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Order number (if available):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Delete as appropriate.